Microsoft Dynamics CRM

Microsoft Dynamics CRM 2015 and Microsoft Dynamics CRM 2016 deliver the ROI to you through automation of your sales force, customer service and marketing. It offers both on-premises and cloud-based CRM solutions to meet your business needs.


Microsoft Dynamics CRM enables you to manage your customer relationships on mobile devices by using the innovative mobile CRM apps and platforms. Its powerful tools help you to integrate the data and report from social media into the CRM application (CRM System).


Microsoft Dynamics CRM helps you

Sell effectively

You can meet your customers with any device at anytime anywhere, build your customer network and deepen relationships with your customer via social media, get real-time insight of pipeline to execute flexible sales strategy. Moreover, you can turn the social sentiment into the selling opportunity with social insights.

Serve effectively

You can serve your customers everywhere, increase your customer loyalty by multichannel service capabilities including web, social, chat and mobile. It also helps you to reduce service response times with a powerful knowledge base, empower your service agents with the Unified Service Desk to deliver fast and good customer service.

Engage effectively

You can engage your customers with the effective marketing campaigns which planned from the deep customer insights. It also gives your marketers the ability to plan, execute and measure marketing campaigns in an easy way. Using the new Visual Campaign Designer, you can make marketing automation and email marketing simply.

ACW Group

ACW Distribution

ACW Distribution (HK) Limited is a Value-Added Distribution corporation for leading Enterprise Solutions in the Asia-Pacific region since 1986. We create IT solutions by integrating the "Best-of-Breed" products in the market and delivering them to the end user via an extensive network of trained and certified channel partners in the region.

ACW Solutions

ACW Solutions Limited provides comprehensive and the best of breed information technology solutions including Enterprise Resource Planning (ERP), Retail Management, Human Resource Management, Business Process Management (BPM/ Workflow), Business Intelligence (BI) to cater different client's requirements. Our clients include enterprises from Multi-national Corporation to small and medium business in the Greater China Region. Providing strategic solutions to improve effectiveness, productivity as well as competitive power to clients is the mission of our company.

ACW Services

With over 30 years presence in the market, ACW Services (HK) Limited is more dedicated and experienced in delivering an extensive family from generic to enterprise solutions in order to ensure swift adaptability for your business.

ACW Consultancy

ACW Consultancy Limited is the premier business solution provider in the Greater China region under ACW group. Headquarter in Hong Kong, ACW group is found in 1986, with offices in China, Hong Kong and Philippines. The group consists of four subsidiaries, ACW Consultancy, ACW Solutions, ACW Distribution and ACW Services. As a professional solution arm of ACW group, ACW Consultancy focuses on the business management solution and consulting services.

Group Contact

Contact details of ACW Group are available here.

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