Service Solutions

Serving You With Successful Project Delivered

ACW is a Certified Gold Partner (which is top of the ranking) of Microsoft Dynamics Solutions and we are having one of the strongest team in the Asia region to deliver various kind of services to our customers.

Professional Services

Implementation Service - Project Management

Plan / Monitor / Control

The Project Manager will perform a leading role in the services we delivered. He conducts periodic reviews for the project and performs tasks like:-

  • Coordinate activities to resolve any issues that holding up tasks
  • Update the project plan
  • Prepare status reports

This ensures that the implementation is running smoothly within time and budgets.

Training Service

We strongly advocate ERP and CRM training to corporations who tend to perceive it just as another IT product. These trainings include:-

  • Key-Users or Train-the-Trainer training
  • Project Team Training
  • System Administration and Development Training

Our consultants will study and advise your training needs for each specific project.

Consulting Service

Business Process Reengineering / Application Development

To provide these services, we have well-experienced application consultants and technical consultants. Our application consultants, with extensive experience, will deliver business consultancy, system process design and system configuration suggestion when the project starts. They interview executives and produce relevant recommendations in business process improvement. On the other hand, technical consultants assist design of business structure, choosing of tools and customization. They are also responsible for data conversion and tailoring training.

As we have conducted a lot successful project in the past, we share with you the secrets and tips for your benefits.

Helpdesk Support

Helpdesk Supporting Service - Telephone / Fax / E-mail

We strive to provide reliable and speedy service to our customers who need on-going local support from us.

  • We provide technical support remotely every time, on time. Our service response time ranges from 30 minutes to 4 hours
  • Helpdesk provides local language support, as well as access to local resources and business know how. English support is also available
  • When a problem is reported to the customer hotline, support staff will check whether on-site investigation or remote access should be provided in order to solve the problem properly

Proven Methodology

The ACW Solutions Delivery Methodology is a suite of models, concepts and guides for building and deploying Microsoft Dynamics Solutions. It helps our customers align their business and technology objectives, reduces the lifecycle costs of using new technology, while successfully deploying new technologies.

Our team of experienced professionals follows a structured method to ensure that all stages of the project are monitored and the final solution will be delivered on time and within budget. Typical delivery methodology of ACW Solutions comprises four phases:

  • Stage 1 - Visioning
  • Stage 2 - Designing
  • Stage 3 - Prototyping
  • Stage 4 - Finalizing

Qualified Professionals

Microsoft ERP and CRM Project Implementation Experience

ACW consultants who are Microsoft-certified deliver business information systems consulting services for many years. They possess all-around experience from finance & accounting, project management, manufacturing to logistics management, as well as other industrial know-how. Most of them are degree holders while some of them are CPIM certified (Certified in Production and Inventory Management) by American Production and Inventory Control Society (APICS) or awarded Chartered Engineer qualification from the Engineering Council (U.K.)


As one of the major Microsoft Dynamics Solution Partners in the region, our team hold a mixture of certified knowledge recognized by Microsoft examination framework.

To unveil your business breakthrough with Microsoft Dynamics Solutions, talk to our consultants today.

ACW Group

ACW Distribution

ACW Distribution (HK) Limited is a Value-Added Distribution corporation for leading Enterprise Solutions in the Asia-Pacific region since 1986. We create IT solutions by integrating the "Best-of-Breed" products in the market and delivering them to the end user via an extensive network of trained and certified channel partners in the region.

ACW Solutions

ACW Solutions Limited provides comprehensive and the best of breed information technology solutions including Enterprise Resource Planning (ERP), Retail Management, Human Resource Management, Business Process Management (BPM/ Workflow), Business Intelligence (BI) to cater different client's requirements. Our clients include enterprises from Multi-national Corporation to small and medium business in the Greater China Region. Providing strategic solutions to improve effectiveness, productivity as well as competitive power to clients is the mission of our company.

ACW Services

With over 30 years presence in the market, ACW Services (HK) Limited is more dedicated and experienced in delivering an extensive family from generic to enterprise solutions in order to ensure swift adaptability for your business.

ACW Consultancy

ACW Consultancy Limited is the premier business solution provider in the Greater China region under ACW group. Headquarter in Hong Kong, ACW group is found in 1986, with offices in China, Hong Kong and Philippines. The group consists of four subsidiaries, ACW Consultancy, ACW Solutions, ACW Distribution and ACW Services. As a professional solution arm of ACW group, ACW Consultancy focuses on the business management solution and consulting services.

Group Contact

Contact details of ACW Group are available here.

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